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Communication Learning covers a huge number of areas illustrated by the diagram below.
n order to provide training in these areas we offer a variety of opportunities, listed briefly below and in more detail on our Events & Courses Pages.
If you don't see the option you want, please contact us via the form on our Contacts page, or email us at dg.educationcentre@nhs.scot Additionally, if you or your team experience communication issues and you need advice about what to do, the following people are available for discussion in confidence.
| Name | Designation | |
| Ken Donaldson | Medical Director | kenneth.donaldson2@nhs.scot |
| Ewan Bell | Associate Medical Director | ewan.bell@nhs.scot |
| Alice Wilson | Nurse Director | alice.wilson2@nhs.scot |
| Ross Warwick | Psychologist | ross.warwick@nhs.scot |
To encourage participants to explore the different roles often adopted in meetings and understand how to maximise the chances of positive outcomes when groups of people come together.
2 Hours
To encourage individuals to focus on the way they relate to others in the workplace, the impact they have on others and how others’ behaviour can influence their own actions.
2 Hours
To provide staff who have supervisory responsibilities with theories, tools and approaches to add to their utility belt of change management that will help them in managing and supporting staff going through change and making the transition into the new.
If you would like to attend please contact shelagh.mercer@nhs.scot Tel: 01387 244350
1 Session 3 Hours
To encourage attendees to be aware how much influence and control they can have over key factors that impact on activity management.
2 Hours
Develop skills to deliver CBT approach within the 10 minute consultation.
Course delivered in multiple sessions over 9 month period. If interested in the next cohort, contact Associate Advisers.
Development of communication skills related to patient or colleague interactions. Issues such as shared decision making, handling strong emotions, discussing goals of care, complaints, job planning, addressing poor performance in colleagues may be addressed.
2 Days
Development of patient centred consultation.
2 Days (separated by 4-6 weeks)
Development of patient and parent centred consultation.
This is arranged in response to needs in teams dealing with children.
Modules to support the development of customer centred interactions.
1 Session
Development of communication skills related to patient or colleague interactions. Options of individual follow-up.
1 Day
Emotion Matters. On line modules are available, currently a pilot of supportive sessions to help teams embed the learning from modules in practice is underway.
1 Session
Clinical Educator module. Suitable for anyone who would like to develop skills in giving feedback to learners.
1 Session
Suitable for senior doctors wanting to become a trainer or those wishing a refresher.
1 Day
Understand the situations under which humans make errors and the implications in the Health Service. Candidates will be shown how to improve reliability in the face of human failings and consider tools available to support increased reliability.
2 Full Days
Specific areas within the human factors umbrella such as team working, handover, briefing, background to human error can be delivered to requesting groups of clinicians. This will take place during departmental CPD time etc upon request. Sessions can be adapted to individual group needs and available time.
Variable
Suitable for anyone who would like to develop skills in making the most of opportunities to teach.
1 Session
Various courses are arranged to meet the needs of the simulation faculty. Please contact Dr Mike Quigley with enquiries.
1 Session
Suitable for anyone who would like to develop skills in teaching small groups of students or staff.
1 Session
These courses are aimed at Consultants and trained GPs, not trainees. Delegates simply need to create an account with the FDA platform (www.fda.nes.scot.nhs.uk) and register your details (if you have not already done so).
1 Day
Currently we have a limited capacity to deliver team working development support to individual teams, however if this is an area which any team specifically wishes to address we welcome discussion to assess requirements.
1 Day
A method of reflecting on practice using various tools resulting in deeper awareness. Used to support reflection on any aspect of work (or other) relationships.
1 Session
Participants may offer video clips (10 mins) of an episode of teaching, the group then discusses these in a friendly supportive environment. Suitable for anyone who would like to improve their teaching skills.
1 Session
Communication with people who have communication impediments.
1 Session
